There are five components of EI model:

– Self-Awareness or ability to recognize and understand your own emotions
– Self-Regulation or ability to control and manage your own emotions
– Self-motivation
– Empathy or ability to understand the emotions of other people
– Social Skills or ability to establish and maintain healthy relationships with other people.

It is very important for you as a skipper to control your own emotions but also to identify the emotions of your guests on board. In a small and limited space such as a sailing boat, with unfamiliar passengers on board, it is very important to create a positive atmosphere and to establish a good, adequate and trustful relationship with your passengers. EI will help you to control your emotions, listen, properly understand and properly respond to your passengers’ emotions and reactions.