Leadership Skills
We developed a course that focuses on how to manage stress, deal with demanding people on board, negotiate, and provide solutions under time pressure.
This lesson aims to empower personnel to perform their duties confidently and foster collaboration.
Topics Covered:
Stress Management
Problem-solving
Dealing with “difficult” people
Negotiation skills that make the difference
After the course, you will be able to:
inspire, motivate, and empower the rest of the crew to perform their duties with confidence.
create an environment in which both crew members and guests will feel safe to communicate and participate in common tasks.
assess the problems and quickly provide a solution that will be of benefit to all members on board.
Trainer: Daphne Couteau
Duration: 4 hours
Location: Hilton Area, Athens
